Ellen wants to create a blog for her business. What is the best advice for her to follow? Craft a catchy but concise title such as Five Ways to Ace an Interview. buffer, reasons, bad news, and closing.
What is the best advice for you to follow when writing a persuasive claim message? Close the message with a clear statement of what you want done.
A compromise or substitute, often included when delivering bad news; also called an alternative (p. 186). … The section of a bad-news message that explains why a negative decision is necessary; the most important part of a bad-news letter; also called reasons (p. 181).
Which of the following statements best describes instant messaging (IM) and text messaging use? Text messaging allows real-time communication with colleagues anywhere in the world. Which of the following is NOT a reason that organizations use wikis? Which of the following is the biggest advantage of business blogs?
Positive messages include messages where the audience is expected to react in a neutral to positive manner. Positive messages tend to consist of routine or good news. These messages might be items such as congratulations, confirmations, directions, simple credit requests, or credit approvals.
KEY TAKEAWAY. Delivering negative news involves a buffer or cushion statement, an explanation, the negative news itself, and a redirecting statement. Whether you choose a direct or an indirect approach, the message should be delivered clearly and concisely, with respect for the receiver and the organization.
Why would an indirect approach be better to use when the audience will be disappointed with the news? An indirect approach eases the blow of the news and helps the reader accept the news. … Use specific and concrete terms to ensure understanding of the bad news.
Which of the following is the best advice to follow when explaining bad news? Give an explanation of the causes before disclosing bad news. When should the direct pattern be used to communicate bad news?
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Which of the following is the best advice when delivering bad news personally? Strike while the fire is hot; that is, deliver the bad news while you are passionate about the issue. Prepare your comments prior to delivering the bad news. Focus on the present situation only.
Terms in this set (79) When a business professional writes an email to another business professional, which of the following qualities should be avoided to be respectful of time? Which of the following can be accomplished by phone calls, in contrast to other, less-rich channels?
Which of the following is the best advice for writing e-mail messages and memos? To help the receiver act on the subject, discuss only one idea. information presented is easy to read and comprehend.
A good message does the following: Focuses on your audiences’ needs. … It’s important to understand what keeps these audiences up at night so you can address this in the messaging. Talks about benefits, not features.
Positive messages are a type of communication that provides good news, acceptance or congratulations in the workplace. … Messages that show thanks, provide recommendations, motivation or encouragement are examples of positive messages.
Direct Approach. When you use the direct approach, the main idea (such as a recommendation, conclusion, or request) comes in the “top” of the document, followed by the evidence. This is a deductive argument. This approach is used when your audience will be neutral or positive about your message.
Effective Bad-News Messages in Business Writing
In business writing, a bad-news message is a letter, memo, or email that conveys negative or unpleasant information—information that is likely to disappoint, upset, or even anger a reader. It is also called an indirect message or a negative message.
The direct approach is used for good news or routine communication; the indirect approach is used for persuasive, sales, or bad news messages. A directly stated purpose is welcome in good news or routine messages, but could be viewed as abrupt or insensitive in a bad news or persuasive message.
Which of the following are recommendations for good business practice when writing a bad-news message to a customer? Express concern about the customer’s situation. Explain in detail what options the customer could pursue. Avoid blaming the customer for the problem.
There are three kinds of message buffers. Outbound and inbound message buffers allow members of groups to communicate with other systems. Outbound message buffers are used to send messages to another system; inbound message buffers are used to receive messages from another system.
When delivering negative performance reviews, managers should focus on attitudes and intentions rather than actions and results. allows for richer communication.
For organizing persuasive messages, you will usually want to choose the indirect approach in order to establish awareness and interest before asking the audience to take action.
You should use the direct strategy to deliver bad news when the bad news is not damaging, when the receiver may overlook the bad news, when the organization or receiver prefers directness, or when firmness is necessary. The direct strategy should not be used when the bad news is unexpected.
Use an indirect approach for situations when you need to first prepare your audience for the main point of your message. For instance, if you are writing to an outside consulting group to terminate their service, first explain the reasons for the termination, and then announce the termination.
Which of the following is the best advice about the use of direct quotations in a report? Beware of overusing quotations because you may appear as if you have no ideas of your own. … Avoid placing only one subpoint under a main idea.
What is the best advice for writing goodwill messages? Send a goodwill message promptly. Adjustment messages should always include an apology.
what is the best advice to follow when using texting or instant messaging (im) in the workplace?
a wiki is a website with journal entries on any imaginable topic usually written by one person.
businesses use wikis to
letters are the preferred communication for delivering messages within an organization
technology has diminished the need for persuasive skills in today’s corporate world.
it takes skilled persuasion techniques to get most businesses to make adjustments promptly.
which of the following is not a characteristic of a goodwill message?
which of the following subject lines for an e-mail or memo would be most effective?